Refund and Cancellation Policy
Last updated: October 28, 2026 · Effective: October 28, 2026
This policy explains how cancelling and refunds work for BldAB, run by Mikael Anidjar, operating as BLDAB (an Ontario sole proprietorship), 28 Danby Ave, North York, Ontario M3H 2J2, Canada. It is part of our Terms of Service. Words like "Bakery", "Customer" and "Plan" mean the same as in the Terms.
1. Setting up is free
Creating an account and setting up your Builders costs nothing, and no payment card is needed. You only pay when you choose a Plan to go live.
2. Cancelling your Plan
- You can cancel at any time in your dashboard: Settings → Plan & billing.
- After you cancel, your Plan keeps working until the end of the month or year you have already paid for. You will not be charged again.
- When your paid time ends, your Builders, hosted page and QR code switch off. Your account, settings and orders stay saved, so you can come back and choose a Plan again at any time.
- To remove everything for good, you can delete your account in Settings → My account → Delete my account. This also stops your Plan right away.
3. Refunds for Plans
- Monthly and yearly Plan fees are not refunded for time already paid, including a month or year you only partly used.
- Charged by mistake? If you were charged twice, charged after you cancelled, or charged the wrong amount, tell us and we will refund the mistaken charge in full.
- Yearly Plans and changes to our Terms: if we change our Terms in a way that reduces your rights and you cancel a yearly Plan because of it, we refund the unused part of your yearly fee (see section 20.2 of the Terms).
- Where the law where you live gives you a right to a refund, you keep that right.
4. Changing Plans
- Moving up (for example from Starter to Plus, or from monthly to yearly): you are charged the difference for the rest of your current billing period right away.
- Moving down: the unused difference is kept as a credit and taken off your next payments. It is not paid back in cash.
5. "Do it for me" (we add BldAB to your website)
- The one-time fee is shown before you pay (currently US$19.99). It is free with a paid yearly Plan.
- If you cancel the request before we have finished, your payment is kept as a credit: if you ask again later, you will not be charged again.
- If we cannot add BldAB to your website (for example, your website builder does not allow it), we refund the fee in full.
6. AI pictures
Unused pictures do not carry over to the next month and are not refunded. You are never charged for pictures above your Plan unless you switch on paid extra pictures yourself, and then never more than the monthly cap you set.
7. Orders from your Customers
BldAB does not sell your products and never holds your Customers' money. Deposits and payments from Customers go straight to the Bakery's own Stripe account. Refunds for cakes and other orders are handled by the Bakery, under the Bakery's own rules. Customers: please contact the Bakery you ordered from.
8. How to ask for a refund
Email support@bldab.com from the email address on your account, and tell us what the charge was for. Approved refunds go back to the card you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days.
Contact us
Mikael Anidjar, operating as BLDAB · 28 Danby Ave, North York, Ontario M3H 2J2, Canada · support@bldab.com